Privacy Policy — Taevas Field Team

Effective date: 8 July 2026

Developer and Data Controller: Taevas Life Sciences Private Limited

Taevas Field Team is an internal business application provided by Taevas Life Sciences Private Limited (“Taevas”, “we”, “us” or “our”) exclusively for use by Taevas employees and authorised sales representatives.

The app is not intended for use by the general public. Users cannot create an account independently. Access requires an individual account provisioned and managed by an authorised Taevas administrator.

1. Information Accessed and Collected by the App

1.1 Account Information

We collect and maintain information associated with your Taevas Field Team account, including:

  • Name
  • Work email address
  • Employee or representative role
  • User ID and authentication information
  • Assigned territory, team or access permissions, where applicable

This information is created and managed by authorised Taevas administrators and is used to authenticate users and provide role-based access to the app.

1.2 Business CRM Data

While using the app, users may enter, import or update business information relating to healthcare professionals, clinics, hospitals, distributors, customers and other business contacts.

This information may include:

  • Names
  • Business phone numbers
  • Business email addresses
  • Clinic, hospital or organisation details
  • City, state, address and territory information
  • Product interests and requirements
  • Visit notes and interaction history
  • Follow-up activities
  • Quotations and related business records

This information is transmitted to and stored in Taevas business systems, including Nexell and Odoo ERP, for customer-relationship management, sales operations and business administration.

1.3 Device Contacts

With your permission, the app may access contacts stored on your mobile device to allow you to select and import a business contact into the Taevas CRM.

When you use this feature:

  • Contact access occurs only after you grant the relevant device permission.
  • The app displays available contacts so that you can select the contact you want to import.
  • Only the contact information you actively select and choose to import, such as the contact’s name, phone number and email address, is transmitted from your device to Taevas servers and internal CRM or ERP systems.
  • The imported information is stored as a business CRM record.
  • The app does not upload your entire address book.
  • The app does not continuously scan, synchronise or upload contacts in the background.
  • Contacts are not accessed for advertising, profiling or unrelated purposes.

Contact access is optional. You may deny or withdraw the Contacts permission at any time through your device settings. Withdrawing permission will prevent future contact imports but will not automatically delete business contacts that have already been imported into Taevas systems.

1.4 Voice Recordings and Transcriptions

When you choose to use the voice-note feature for visit logging, the app accesses your device microphone and records audio after receiving your permission.

The audio is transmitted for transcription using Google’s AI services, including the Gemini API. Taevas uses the resulting transcription text to create or update the relevant visit record.

Taevas does not retain the audio recording after the transcription process has been completed. The resulting text is stored with the relevant visit or CRM record and is retained in accordance with our business-record retention practices.

Voice-note recording is optional. Users may enter visit notes manually without granting microphone permission.

1.5 Quotations, Files and Documents

The app may generate quotation PDFs and related business documents. Depending on the action selected by the user, these files may be:

  • Saved to the user’s device
  • Shared using applications selected by the user
  • Uploaded to or synchronised with Taevas business systems
  • Associated with the relevant customer or business record

The app does not access unrelated files stored on the user’s device.

1.6 App Diagnostics and Technical Information

We may collect limited technical and diagnostic information required to maintain the security, reliability and performance of the app, including:

  • App version
  • Operating-system version
  • Device model or type
  • Error and crash logs
  • Performance and diagnostic information
  • Date and time of technical events

This information is used only for troubleshooting, security, application maintenance and performance improvement.

2. How We Use Information

Information collected through Taevas Field Team is used exclusively for authorised business and employment-related purposes, including:

  • Authenticating users and managing access
  • Managing healthcare-professional and customer records
  • Importing selected business contacts into the CRM
  • Recording field visits and customer interactions
  • Converting voice notes into visit-record text
  • Managing sales opportunities and follow-up activities
  • Preparing and sharing quotations
  • Synchronising records with Taevas CRM, ERP and other internal business systems
  • Maintaining app security, reliability and performance
  • Meeting legitimate business, audit and statutory recordkeeping requirements

We do not use information collected through the app for third-party advertising.

We do not sell or rent personal information.

3. Storage and Processing of Information

Information collected through the app may be stored or processed using the following systems and service providers:

Taevas Systems

Data is stored on servers operated for Taevas Life Sciences and within Taevas business systems, including:

  • Nexell
  • Odoo ERP
  • Other authorised Taevas servers and internal business systems

Google AI Services

Audio submitted through the voice-note feature is processed using Google’s AI services, including the Gemini API, solely to generate a text transcription.

Expo Application Services

Expo Application Services may be used for application builds, updates, delivery and technical diagnostics required to maintain the app.

These service providers process information only as required to provide their respective services to Taevas and are not authorised by Taevas to use the information for advertising or unrelated marketing purposes.

4. Data Sharing and Disclosure

Information collected through Taevas Field Team may be accessed or shared only:

  • Within Taevas Life Sciences by authorised employees, administrators and representatives who require access for their assigned responsibilities
  • With authorised service providers that process information on behalf of Taevas
  • With Taevas CRM, ERP, hosting, transcription, application-delivery and technical-support systems
  • When required by applicable law, regulation, legal process or a lawful request from an authorised government body
  • When reasonably necessary to investigate security incidents, fraud, misuse or violations of company policies

Selected contact information imported by a user is transmitted to Taevas servers and business systems and becomes part of the relevant business CRM record.

No information is sold, rented or shared with third parties for advertising or independent marketing purposes.

5. Data Security

Taevas uses reasonable technical and organisational safeguards to protect information handled through the app.

These safeguards include:

  • HTTPS/TLS encryption for data transmitted between the app, Taevas servers and authorised service providers
  • Individual authenticated user accounts
  • Role-based access controls
  • Administrative account management
  • Restricted access to customer and business information
  • Account deactivation when a user is no longer authorised
  • Technical monitoring and diagnostic controls

Users are responsible for protecting their account credentials, securing their devices and immediately reporting suspected unauthorised access.

No electronic transmission or storage system can be guaranteed to be completely secure. Taevas nevertheless takes reasonable measures to reduce the risk of unauthorised access, disclosure, alteration or loss.

6. Data Retention, Correction and Deletion

6.1 Employee and User Account Data

Taevas Field Team accounts are created and managed by Taevas administrators. Users cannot independently create accounts within the app.

When an employee or authorised representative leaves Taevas or no longer requires access, their account will be deactivated.

Users may request access to, correction of or deletion of their personal account information by contacting the data-controller contact listed in Section 11.

Account information will be deleted or anonymised when it is no longer reasonably required, subject to applicable legal, security, audit, employment and business-record retention obligations.

6.2 Business CRM Records

Business CRM records, including healthcare-professional details, customer information, visit records, imported contacts and quotations, may be retained for as long as reasonably required for:

  • Customer and sales management
  • Continuity of business operations
  • Contract administration
  • Audit and reporting
  • Dispute resolution
  • Compliance with applicable statutory or regulatory requirements

When an employee’s account is deactivated, business records created or managed by that employee may be retained and reassigned to another authorised user where required for business continuity.

6.3 Voice Data

Taevas does not retain audio recordings after they have been processed for transcription. The resulting transcription text may be retained as part of the corresponding visit or CRM record.

6.4 Imported Contacts

Contacts selected and imported into the app are retained as business CRM records. Revoking the device Contacts permission does not automatically delete previously imported information.

Requests to correct or delete imported information may be submitted to the contact listed in Section 11. Taevas will evaluate such requests in accordance with legitimate business requirements and applicable record-retention obligations.

7. Permissions Used by the App

Microphone

Used only when the user chooses to record a voice note for visit logging. Microphone access is optional.

Contacts

Used only when the user chooses to select and import a business contact into the Taevas CRM. Selected contact information is transmitted to Taevas servers and business systems when the user confirms the import. Contacts permission is optional.

Storage, Files or Media

Used where required to generate, save, access or share quotation PDFs and other business documents created through the app.

Network Access

Used to authenticate users, synchronise information, submit selected data to authorised business systems and provide app functionality.

Users can manage optional permissions through their device settings. Certain related app features may not function when permission is denied.

8. User Responsibilities

Users must only enter or import contact information that they are authorised to use for legitimate Taevas business purposes.

Users must not:

  • Import personal contacts unrelated to Taevas business
  • Use information in the app for personal or unauthorised purposes
  • Share account credentials
  • Export or disclose business information without authorisation
  • Use the app in violation of Taevas policies or applicable requirements

9. Children’s Privacy

Taevas Field Team is a workplace application intended exclusively for authorised adult employees and business representatives.

The app is not directed at children under the age of 18, and Taevas does not knowingly provide accounts to children.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the app, our business processes, service providers, security practices or applicable requirements.

The effective date displayed at the beginning of the policy will be updated when changes are made. Material changes will be communicated to authorised app users through appropriate internal channels or within the app.

11. Contact and Data Requests

Questions, concerns, correction requests and deletion requests relating to Taevas Field Team may be submitted to:

Taevas Life Sciences Private Limited
Data Controller Contact: muthumani.ravi@taevasnexus.com

Please include sufficient information to identify your account and describe the information or action requested. Taevas may need to verify the requester’s identity and authority before processing a request.