Terms & Conditions

Last Updated: 10-November-2025 

These Terms & Conditions (“Terms”) govern your access to and use of the Taevas Life Sciences website, products, services, and related transactions. By using our site, placing orders, or accessing services, you agree to these Terms. If you do not agree, please do not use the site or procure devices from us. 

1. Definitions

In these Terms, unless the context otherwise requires: 

  • “Taevas”, “we”, “our”, “us” means Taevas Life Sciences (or the relevant legal entity in your jurisdiction).
  • “You”, “your”, “Customer”, “Purchaser” means the person or entity accessing the site, placing orders, or using the products or services.
  • “Products” means the medical devices, accessories, consumables, or related items offered by Taevas.
  • “Website” means Taevas’s online presence (domain, application, online store) and any services accessed therein.
  • “Order” means your purchase request for Products via the Website (or other channel) accepted by Taevas.
  • “IFU” means the device’s Instructions For Use, labeling, or user manuals/safety documentation.
  • “Transaction Price” means the total amount you pay for the Products, including shipping, taxes, duties, and other charges (unless stated otherwise).
  • “Rental / Lease” means an agreement under which Taevas makes a Device available to you for use for a specified period, without transferring title.
  • “Lessee / Renter / Tenant” means you when renting the Device.
  • “Lease / Rental Fee” refers to the recurring payments or charges under the rental.
  • “Return / Pick-up” means the process of collecting the rented Device at the end of lease. 

2. Scope & Application

  • These Terms apply to all orders, sales, and deliveries of Products via our Website (or other ordering mechanism) to you.
  • In the event of any conflict between these Terms and any separate written agreement (e.g. a contract, purchase agreement, or distribution agreement), the separate agreement (if duly expressed to override these Terms) shall prevail to the extent of the conflict.
  • We reserve the right to amend or update these Terms from time to time. The version posted on our Website (with “Last Updated” date) applies to new Orders; for existing Orders, unless otherwise stated, the version in effect at the time of your Order will govern.
  • These Terms apply to both sales and rental / lease of Devices via our Website or other ordering channels.
  • For rental / lease, a separate rental agreement or contract may accompany these Terms; where conflicts, the rental contract terms may prevail (if expressly stated). 

3. Eligibility & Account

  • By placing an Order or using the Website, you represent you are legally capable of entering a binding agreement, and (if you are acting on behalf of an entity) are authorized to do so.
  • You agree to provide and maintain accurate, current, and complete information (e.g. contact, shipping address, billing data) and to promptly update it if changed.
  • You are responsible for safeguarding access credentials (username, password). Any activity conducted under your account is your responsibility. Notify us immediately of any unauthorized use.
  • For rentals, you may also need to provide additional credentials, security deposits, creditworthiness, and permit us to assess your premises (for installation).
  • You are responsible for all actions under your account, including rental obligations.  

4. Placing Orders & Acceptance

  • When you place an Order, you offer to purchase Products under these Terms.
  • We may accept, reject, or request modifications to your Order for any reason (inventory, device regulation, compliance) before it becomes binding.
  • An Order is accepted only when we send you an order confirmation / acknowledgment (by email or other means) or when we dispatch the Products.
  • We may require additional verifications (identity, regulatory, medical prescriptions) before accepting the Order, especially for regulated medical devices.
  • When placing a purchase or rental request, you submit an offer subject to acceptance.
  • For rentals, acceptance may require site survey, regulatory checks, and signing of the rental contract.
  • We may reject or modify requests due to compliance, inventory, regulatory or risk reasons. 

5. Pricing, Payment & Taxes

  • The Transaction Price is as displayed at checkout or in our relevant quotation. Prices are subject to change before order acceptance.
  • Unless specified otherwise, the price excludes shipping, duties, customs, handling fees, and taxes; you shall bear such additional charges.
  • Payment must be made via methods accepted by Taevas (credit card, bank transfer, etc.), in cleared funds, prior to dispatch unless otherwise agreed in writing.
  • In certain cases, we may require deposits or advance payments.
  • If you delay payment, we may suspend further performance, charge interest (up to the maximum permissible by law), or cancel the Order.
  • For rentals: you will pay a rental / lease fee, often periodic (monthly, quarterly, yearly) or based on usage.
  • We may require a security deposit / refundable deposit / advance which is held until the Device is returned in acceptable condition.
  • Late payments may incur interest or penalty.
  • Any costs for damage, cleaning, or non-return may be deducted from the deposit. 

6. Delivery, Installation, Risk & Title

  • Delivery terms, shipping methods, and estimated timeframes are as per our Shipping & Delivery Policy (refer link or section).
  • Risk of loss or damage to the Products transfers to you once the Products are handed to the carrier (or dispatch point), unless otherwise agreed.
  • Title (ownership) may remain with Taevas until payment is fully made (or upon fulfillment of other conditions), unless explicitly transferred earlier.
  • You shall inspect Products upon delivery and notify us of any damage, shortage, or defects within ABC days, else the Products shall be deemed accepted.
  • For rentals: title always remains with Taevas.
  • We deliver and install the device (if part of lease). You permit our agents to access your premises for installation, servicing, inspection.
  • Risk of damage or loss during the lease period is borne by you (unless otherwise agreed).
  • You must not relocate, sublease, or modify the device without our written permission. 

7. Use of Products & Compliance

  • You shall use Products strictly in accordance with the IFU, labeling, regulatory instructions, and within the intended indications.
  • You shall not modify, repair, disassemble, or misuse Products except by qualified personnel, unless expressly allowed in the documentation.
  • You are responsible for ensuring compliance with local laws, regulations, import/export restrictions, permits, and approvals required for use, handling, operation, or import of Products.
  • You shall not resell or distribute Products in jurisdictions where their sale or import is prohibited or without proper registration.
  • You agree to indemnify Taevas against any claims, losses, or liabilities arising from your misuse or non-compliance. 

8. Warranty, Service & Remedies

  • Taevas warrants that the Products, on delivery, will conform to their published specifications, be free from defects in materials and workmanship, and be manufactured under applicable quality systems standards, for a period of ABC months / years (or as otherwise stated) from delivery, unless otherwise specified.
  • This warranty does not cover defects or damage resulting from misuse, unauthorized modification or repair, accident, wear and tear, or noncompliance with IFU.
  • Your exclusive remedies under this warranty shall be (at Taevas’s discretion): repair, replacement, or refund (partial or full), subject to your compliance with the return or claims procedures.
  • No other warranties (express or implied, statutory or otherwise) shall apply, to the maximum extent permitted by law, including fitness for a particular purpose or merchantability.
  • For rented devices, warranty / service may be built into the rental agreement: we may provide maintenance, repair, calibration, replacements under agreed terms.
  • Your remedy for device failure may include repair, replacement, or in rare cases, early termination or rent abatement (as defined in the rental contract).
  • You shall promptly report malfunction, damage, or safety issues. 

9. Security Deposit, Damage & Return Charges

  • On return, device condition is assessed. Ordinary wear is acceptable; damage, missing parts, excessive wear, modifications may attract charges.
  • You authorize us to deduct repair / replacement / cleaning costs from the security deposit (or bill you additionally).
  • If the device is not returned or lost / stolen, you may be liable for the replacement cost. 

10. Term, Renewal & Termination (for Rentals)

  • Lease / rental term will be specified in the rental contract (e.g. 6 months, 12 months).
  • Some contracts may auto-renew unless terminated in notice period.
  • Either party may terminate early under certain conditions (breach, nonpayment), subject to penalties.
  • Upon termination, you must allow collection or return of the device as per lease terms. 

11. Limitation of Liability

  • To the fullest extent permitted by law:
  • Taevas shall not be liable for special, incidental, consequential, punitive, or indirect damages (including lost profits, business interruption).
  • Our aggregate liability in connection with any Order or use of Products shall not exceed the Transaction Price you paid for that Order (or a portion thereof as applicable).
  • These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if we were advised of the possibility of such damages.
  • Some jurisdictions restrict limitation of liability; to the extent these limitations are not permitted by law, such provisions shall be severed or modified.
  • For rentals, our liability may cap at cumulative rental fees paid, or another contractual cap.
  • Some jurisdictional limitations may not be enforceable. 

12. Intellectual Property & Proprietary Rights

  • All intellectual property rights (patents, trademarks, copyrights, trade secrets) in the Products, Website content, designs, software, documentation, and materials belong to Taevas or its licensors.
  • You are granted a limited, nontransferable, nonexclusive right to use the documentation and content solely to operate, maintain, or use the Products in accordance with these Terms.
  • You shall not reverse engineer, decompile, copy, adapt, disassemble, or otherwise derive proprietary information, except to the extent permitted by applicable law and only with Taevas’s prior written consent.
  • You must retain all notices, labels, trademarks, proprietary legends, and copyright markings intact. 

13. Confidentiality

  • Any nonpublic or proprietary information disclosed by one party to the other (e.g. technical, business, regulatory, quality) shall be treated as confidential (“Confidential Information”).
  • The recipient shall not (without consent) use or disclose such Confidential Information except as needed to perform obligations under these Terms, and shall protect it with at least the same level of care as it uses for its own confidential data.
  • Confidentiality obligations survive termination of the Terms for ABC years (or as required by law). 

14. Termination & Suspension

  • Taevas may suspend performance, cancel or terminate all or part of your Orders (or your account) immediately if: 
    a. You breach these Terms or any associated policy (e.g. nonpayment, misuse, regulatory violation). 
    b. Insolvency, bankruptcy, or financial distress of you. 
    c. Required by law, regulation, or governmental order.
  • Termination does not relieve you of obligations accrued before termination (e.g. payments, indemnities). 

15. Governing Law, Dispute Resolution & Jurisdiction

  • These Terms shall be governed by the laws of ABC (country / state / jurisdiction where Taevas is registered or operates), excluding its conflicts of law rules.
  • Any disputes arising from or related to these Terms, Orders, or Products shall be resolved by arbitration / courts (choose mechanism) in ABC city / jurisdiction, unless both parties agree otherwise.
  • If any provision is found invalid or unenforceable, such provision shall be modified or severed so as to give the remainder of these Terms full force and effect. 

16. Force Majeure

  • Taevas is not liable for delay or failure in performance caused by events beyond its reasonable control (e.g. natural catastrophes, war, labor disputes, supply chain disruptions, regulatory actions, pandemics).
  • In such events, performance times shall be extended, and we shall notify you as soon as feasible. 

17. Notices

  • All notices under these Terms shall be in writing (electronic or physical) and delivered to the contact addresses provided by the parties.
  • Notices are deemed received: (i) if by email, on the next business day; (ii) if by postal mail or courier, when delivered (or as otherwise the carrier’s standard). 

18. Severability; No Waiver; Entire Agreement

  • If any provision is invalid or unenforceable, the remainder of these Terms continues in full force.
  • Failure by a party to enforce a right or provision does not represent a waiver of that right or provision later.
  • These Terms, along with associated policies (Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy), constitute the entire agreement between you and Taevas regarding your use of our Website, Products, and services—superseding prior proposals, agreements, or communications. 

19. Additional Terms

  • Export Control & Import Restrictions: You agree to abide by all export/import laws, restrictions, and regulations of relevant jurisdictions.
  • Regulatory Requirements: Products are subject to medical device regulations. You shall not use, market, distribute or import them in violation of local regulatory rules, or before obtaining necessary approvals.
  • Third-Party Links / Content: Our site may link to third-party websites. We do not control or endorse those; your interaction with them is at your own risk.
  • User Conduct: You agree not to misuse the Website (e.g. hacking, uploading malware, interfering with service).
  • Medical Advice Disclaimer: The information on the Website is for general informational purposes only and does not constitute medical advice. Always consult qualified healthcare professionals for diagnosis or treatment.
  • Site Access & Inspection: You permit Taevas agents to inspect or service the device during lease with reasonable notice.
  • Data / Telemetry: If the device provides usage / telemetry data, we may collect and analyze that data (subject to privacy agreement) for performance, improvements, predictive maintenance.
  • Insurance: You may be required to insure the device for loss, damage, theft during the lease period, naming Taevas as insured party.
  • Relocation: If you request relocation of the device during lease, you may bear relocation costs and device downtime fees.
  • Subleasing / Assignment: You shall not sublease, assign your lease rights without our prior written consent.
  • Health / Regulatory Liability: You assume responsibility for patient data, local regulatory compliance, safe operation; we disclaim liability for misuses.
  • Termination Defaults: On default (nonpayment, misuse, breach), we may repossess the device, terminate the lease, and seek remedies without further notice (if specified in contract).